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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A pop-up window will show up. It includes exhaustive info about all the actions that you can perform on the given page. Each pop-up window appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge assortment of educational video clips explaining how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you need, take a gaze at our extensive Frequently Asked Questions section, which comprises questions asked by actual clients and offers practical solutions. We regulary update our FAQ database with new questions & answers in order to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can get in touch with our great team of client support engineers available 24x7 and eager to assist you with any question. Each support ticket you submit will be answered within 1 hour (the average ticket response time being approximately 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 286595

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com